Cancellation and Refund Policy

An order cannot be cancelled once shipped. Natural Farmers will only replace the order if proof is provided by the customer that the shipment was physically damaged during transit. Please email us at info@naturalfarmerskerala.com

Shipping Policy

Due to regulatory issues the shipment can take anywhere from 7 to 14 days to be delivered after an order has been placed.

Delivery & Order Status

How long will it take for me to receive my order?

Your order will be dispatched within 4 working days from the date of order placed.

Transit period will be from 2 days to 10 days depending upon your location.

How can I track my order?

Once your ordered goods are handover to the courier service, personal mail will be send with tracking number to your E-mail ID, You can check the movement of the parcel in the relevant courier company’s website.

Can I change my shipping address after placing my order?

For changing your shipping address after placing your order you need to send a mail to info@naturalfarmerskerala.com on the same day or at least the next day.

Can I ship different items in my order to different shipping addresses?

Yes, you can do this. For this, you can place a different order for every item you want to receive on a different shipping address by creating a user id.

Or you can send a mail on info@naturalfarmerskerala.com

What if I am not at home at the time of delivery?

The courier company will call you on the contact number provided by you before delivering the order.Make sure you provide correct information.